Facility Tickets That Lead to Real Follow-Through
Capture issues, assign owners, attach assets, route vendors, and track closeout without losing work in email.
Site, department, asset context
Photo upload from mobile
Severity and status visibility
Vendor or internal ownership
Simple intake
Ticket intake is fast enough for busy dealership teams. Capture site, department, asset, issue, severity, photos, and preferred contact.
Site and department
Site and department picker tied to user permissions.
Asset link
Optional asset link with history attached.
Photo upload
Mobile photo capture for quick visual context.
Severity and status
Plain severity labels and status updates.
Escalate when needed.
A ticket can stay internal or become a vendor work order, RFQ, approval, or invoice workflow.
Multi-step execution with rules and human oversight keeps escalation auditable while letting routine work move on its own.
Internal owner
Vendor route
Approval path
Closeout evidence
Status everyone can understand
Plain status labels and owner visibility so requesters know what is happening.
New
Submitted and awaiting assignment.
Assigned
Owned by a person or vendor with due date.
Waiting on vendor
Active vendor work with SLA timer.
Approval needed
Routed for approval with budget context.
Completed
Closed out with notes, photos, and documents.
Ready to bring tickets into one workflow?
Walk through ticket intake, ownership, escalation, and closeout.